Cancellation & Refund Policy

1. Cancellation Rights

LS Event Management allows cancellation at any time. However, refund amounts vary based on when the cancellation is requested. The customer acknowledges and agrees to these terms before availing any services.

Note: All cancellation requests must be submitted in writing (email or WhatsApp) with acknowledgement from LS Event Management. Verbal cancellations will not be considered valid.

2. Refund Structure

The following refund structure applies to all event management contracts:

5 days or more before planned event
120+ hours prior to event date

75% of Subtotal

25% deducted

2 days before planned event date
48 hours to 120 hours prior

50% of Subtotal

50% deducted

Under 60 hours of program promised time
Less than 60 hours remaining

0% Refund

100% deducted

Important: The "subtotal" refers to the total agreed contract amount excluding taxes and additional services. GST and other applicable taxes are non-refundable once paid to the government.

3. Legal Recourse for Non-Payment

If due to any reason the customer fails to pay the agreed amount as per contract:

LS Event Management reserves the right to take legal action against the customer under applicable Indian laws.
Any outstanding payments will be recovered through legal means including but not limited to:

Civil suit for recovery of money
Filing of complaint under Negotiable Instruments Act (if cheque bounce)
Approaching consumer court for breach of service contract

The customer will be liable for all legal expenses, court fees, advocate fees, and collection charges incurred by LS Event Management.
Interest at 18% per annum will be applicable on all overdue payments from the due date until full realization.
LS Event Management may also report defaulters to credit rating agencies.

4. Contract Agreement & Acceptance

By signing the service contract, making any advance payment, or providing verbal confirmation for services, the customer automatically agrees to:

Abide by all terms and conditions mentioned in this cancellation and refund policy.
Pay the full agreed amount as per the contract timeline mentioned in the agreement.
Accept the refund structure as defined above with no further negotiations.
Be fully liable for legal action and associated costs in case of payment default.
Indemnify LS Event Management against any losses caused due to last-minute cancellation.

5. Advance Payment & Booking Fee

To confirm your booking, an advance payment is required as follows:

Booking Advance: 25% to 50% of total contract amount (as agreed in contract)
Nature of Advance: This advance is non-refundable as per the refund structure above
Confirmation: Booking is confirmed only after advance payment is received and acknowledged by LS Event Management
No-show: If customer fails to communicate or respond for 7 days after booking confirmation, the advance stands forfeited

6. LS Event Management's Right to Cancel

LS Event Management reserves the right to cancel the contract under the following circumstances:

Force majeure events (natural disasters, government restrictions, etc.)
Non-payment of dues as per contract schedule
Customer providing false or misleading information affecting service delivery
Unforeseen circumstances beyond control of LS Event Management

In such cases: Full refund of advance paid (excluding government taxes already deposited) will be provided within 15 working days.

7. Refund Processing Time

Once a cancellation request is approved and refund is applicable as per policy:

Processing Time: 15-21 working days from the date of cancellation approval
Refund Method: Same mode as payment received (Bank Transfer/UPI/Cash/Cheque)
Bank Charges: Any bank or transaction charges will be borne by the customer
No Cash Refunds: Cash payments over ₹10,000 will be refunded via bank transfer only

8. How to Cancel Your Event

To cancel your event contract, please follow these steps:

1

Send a written cancellation request to admin@lsevent.in or WhatsApp +91 98359 96776

2

Mention your contract/booking ID, event date, and full name

3

Wait for acknowledgement and confirmation from LS Event Management

4

Cancellation is effective only after you receive written confirmation from us

Contact for Cancellation:

Call/WhatsApp: +91 98359 96776

Email: admin@lsevent.in

Office: Samastipur, Bihar

⚠️ Warning: Cancellation requests submitted less than 60 hours before the event will receive NO REFUND. Additionally, if the event has already commenced (decorations started, vendors dispatched, etc.), no refund will be provided even if requested before 60 hours.

9. Rescheduling Policy

If you wish to reschedule your event instead of canceling:

Rescheduling Fee: 10% of total contract amount (subject to minimum ₹5,000)
Notice Period: Rescheduling request must be made at least 7 days before original event date
New Date Availability: Subject to availability of LS Event Management
Price Difference: If new date falls in peak season, additional charges may apply
Only One Reschedule: Maximum one reschedule allowed per contract
Second Reschedule: Treated as cancellation with applicable refund policy

10. Jurisdiction & Dispute Resolution

Any disputes arising out of or relating to this contract shall be handled as follows:

Jurisdiction: Courts in Samastipur, Bihar shall have exclusive jurisdiction
Arbitration: Disputes may be referred to a sole arbitrator appointed mutually
Arbitration Venue: Samastipur, Bihar
Governing Law: Laws of India
Legal Notice Period: 15 days before filing any legal proceedings

5+ Days Before Event

2 Days Before Event

Under 60 Hours