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Privacy Policy

We value your privacy and are committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights.

Last updated: January 2025

1. Introduction

LS Event Management ("we", "us", "our") is committed to protecting the privacy and personal data of our clients, website visitors, and anyone who interacts with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information.

This policy applies to all personal information collected through our website at lsevent.in, our contact forms, phone and WhatsApp communications, email, and in-person interactions.

By using our website or engaging our services, you consent to the practices described in this Privacy Policy. If you do not agree, please refrain from sharing your personal information with us.

2. Information We Collect

We collect the following categories of personal information:

A. Information you provide directly:

  • Identity information: Full name, relationship (bride/groom/family member), etc.
  • Contact information: Phone number, email address, WhatsApp number.
  • Event information: Event type, event date, venue location, guest count, budget range, and special requirements.
  • Payment information: Payment mode records (we do not store card or banking credentials).
  • Communications: Messages, enquiries, feedback, and any other information you share with us via form, email, or messaging.

B. Information collected automatically:

  • Usage data: Pages visited, time on site, referring URL, browser type, and device type.
  • IP address: Collected automatically when you access our website.
  • Cookies: We use basic cookies to improve website functionality. See Section 8 for details.

C. Information from third parties:

  • If you contact us via Facebook, Instagram, or WhatsApp, we may receive your public profile information as permitted by those platforms.

3. How We Use Your Information

We use your personal information for the following purposes:

  • Service delivery: To plan, coordinate, and execute the events you book with us.
  • Communication: To respond to your enquiries, send booking confirmations, updates, and reminders related to your event.
  • Payments: To process payments and maintain financial records as required by law.
  • Customer support: To resolve complaints, handle disputes, and provide after-event follow-up.
  • Marketing (with consent): To send occasional updates about our new services, seasonal offers, or event inspirations. You can opt out at any time.
  • Legal compliance: To comply with applicable Indian laws and regulations, including maintaining business and tax records.
  • Website improvement: To analyze how visitors use our website and improve content and user experience.

We do not use your personal data for automated decision-making or profiling.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for commercial purposes. We may share your data only in the following limited circumstances:

  • Vendors & Partners: We share relevant event details with trusted vendors (caterers, decorators, photographers, venues) who assist in delivering your event. They are required to keep your information confidential and use it only for the agreed purpose.
  • Legal obligations: We may disclose information if required by law, court order, or government authority.
  • Business transfers: In the unlikely event of a business merger or transfer, client data may be part of the transferred assets. We will notify you if this occurs.
  • With your consent: Any other sharing will only happen with your explicit permission.

5. Data Storage & Retention

Your personal data is stored securely on our servers and systems in India. We retain personal information for as long as necessary to:

  • Fulfill the purposes described in this policy.
  • Comply with legal, accounting, and regulatory requirements (typically 7 years for financial records under Indian law).
  • Resolve disputes and enforce agreements.

After the applicable retention period, personal data is securely deleted or anonymized.

We implement reasonable technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no method of data storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

As a data subject, you have the following rights regarding your personal information:

  • Right to access: You may request a copy of the personal information we hold about you.
  • Right to correction: You may request correction of inaccurate or incomplete data.
  • Right to deletion: You may request deletion of your personal data, subject to legal retention obligations.
  • Right to withdraw consent: You may withdraw consent for marketing communications at any time.
  • Right to object: You may object to certain uses of your data (e.g., direct marketing).

To exercise any of these rights, contact us at +91 98359 96776 or via our contact form. We will respond within 30 days.

7. WhatsApp & Social Media Communications

We actively use WhatsApp (+91 98359 96776) and social media platforms (Instagram, Facebook, YouTube) to communicate with clients. When you message us on these platforms:

  • Messages are stored within those platforms as per their own privacy policies.
  • We use the information shared in those messages solely to assist with your enquiry or event.
  • We do not store WhatsApp chats on our own servers beyond what is accessible through the WhatsApp application.

We encourage you to review the privacy policies of WhatsApp (Meta), Instagram, and Facebook for details on how those platforms handle your data.

8. Cookies

Our website uses cookies — small text files stored on your device — to:

  • Remember your preferences and improve your browsing experience.
  • Analyze website traffic and usage patterns.
  • Enable basic website functionality.

You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of some parts of our website. We do not use cookies to track you across other websites.

9. Third-Party Links

Our website may contain links to third-party websites (social media platforms, Google Maps, etc.). We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed at children under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will delete it promptly.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us:

We are committed to addressing your concerns and will respond within 30 days of receiving your request.